Refund policy

We are able to offer a refund or exchange on the below conditions:

• You email customerservice@pristine.land within 14 days of receipt. Be sure to include your order number and if you would like a return or exchange.
• Upon authorisation, the item(s) must be shipped back to us within 5 days of the date of authorisation. You must use a tracked service. Return shipment is at the customer's expense. Returns can not be made in person.
• Returns will be processed within 7 working days of receipt and a confirmation email will be sent. Refunds will incur a 25% restocking fee to cover our costs.
• If you require an exchange, you must allow an additional 4-6 weeks from receipt of the return for your replacement size/piece to be manufactured. We will then contact you to cover the shipping cost of your replacement item.
• Your bank may take a further 7-10 days to credit your account following refund processing. This is outside of our control.
  
• International shipments may be liable for customs duties, this is beyond our control. Please familiarise yourself with your country's import procedures. If an item is returned to us due to non-payment of customs duties, we will be required to deduct return shipping fees from your refund. 
• It is essential that international returns are labelled "customer return to sender" to avoid incurring import customs. We will not be liable for the payment of these charges due to incorrect labelling under any circumstances. It is the customer's responsibility to monitor the package until it reaches us.
• Pre-order deposits are non refundable, pre-orders can be cancelled however deposits will not be refunded unless your order can not be shipped as planned.
• Sale items are final sale and non refundable.

If you have been sent the wrong item, or notice a fault, please notify us within 14 days of receipt by emailing customerservice@pristine.land.

Please be sure to familiarise yourself with the stated lead time on the product page prior to ordering. If you need your order for a specific date, this must be agreed upon by us prior to ordering. 

If you have any questions prior to making a purchase please do not hesitate to get in touch and we will be happy to assist you in any way.

Orders can only be cancelled within 24 hours of purchase.

Orders made to custom measurements are final sale. This includes alterations to lengths.

Alterations may also be possible to improve the fit of a garment. Please email for more details.