If you require your piece for a specific date, please contact us before placing your order and we will see what we can do. 

All delivery times stated below are in addition to any made-to-order time frame quoted on the product page. Please be advised that all quoted manufacturing timelines are for guidance only; due to the complicated nature of garment manufacturing, occasional minor delays are to be expected, and are not in breach of the contract between Pristine and the purchaser. Pristine assures you that we do anything in our power to ensure these delays are kept to a minimum.


A signature may be required for deliveries.

Duties and Taxes

Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs.

It is the responsibility of the customer to ensure items purchased are authorised for import by your country's customs. 

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment from PRISTINE, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to PRISTINE.

We are not responsible for additional shipping charges incurred upon delivery and will not accept returns or issue refunds to customers on orders that were not received due to unpaid duties.

Currency Conversions

All prices listed on our site are in GBP, and charged in GBP. The bank that has issued your card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates. 

Policy and terms

By placing an order at PRISTINE you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to PRISTINE. This also applies to any shipments that are refused by you at delivery or if an order is returned to us due to being rejected by customs,