Unless otherwise stated,  items are 100% made to order and will take around 4 weeks to ship. Shipment delays do not qualify for refunds. Please do not email us for updates on your order if the estimated time for shipment has not yet elapsed. Please email if your tracking number is not sent in the estimated time frame.

At busy times this time frame may be subject to change.

If you require your piece for a specific date, please contact us before placing your order and we will see what we can do. 

All delivery times stated below are in addition to this time period.


A signature may be required for deliveries.

Duties and Taxes

Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs.

It is the responsibility of the customer to ensure items purchased are authorised for import by your country's customs. 

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment from PRISTINE, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to PRISTINE.

We are not responsible for additional shipping charges incurred upon delivery and will not accept returns or issue refunds to customers on orders that were not received due to unpaid duties.

Currency Conversions

All prices listed on our site are in GBP, and charged in GBP. The bank that has issued your card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates. 

Policy and terms

By placing an order at PRISTINE you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to PRISTINE. This also applies to any shipments that are refused by you at delivery or if an order is returned to us due to being rejected by customs,