ORDERING INFO
MOST PRISTINE PIECES ARE MADE BY HAND, TO ORDER, IN OUR LONDON STUDIO. OCCASIONALLY WE RELEASE DROPS ON A ONE-OF-A-KIND, READY TO SHIP BASIS. THIS WILL BE CLEARLY STATED ON THE PRODUCT PAGE.
EXPECT A MAKING TIME OF 4-8 WEEKS FOR MADE-TO-ORDER STYLES BEFORE YOUR ORDER IS SHIPPED. SHIPPING TIMES ARE IN ADDITION TO THIS TIMEFRAME.
IF YOU NEED YOUR ORDER FOR A SPECIFIC DATE, PLEASE EMAIL US TO DISCUSS PRIOR TO PLACING YOUR ORDER. WE MAY BE ABLE TO ACCOMODATE RUSH ORDERS FOR A SURCHARGE; DEPENDING ON OUR CURRENT WORKLOAD.
(PLEASE NOTE THAT ALL QUOTED MANUFACTURING TIMELINES ARE FOR GUIDANCE ONLY. DUE TO THE COMPLEX NATURE OF GARMENT MANUFACTURING, OCASSIONAL MINOR DELAYS MAY ARISE, AND ARE NOT IN BREACH OF THE CONTRACT BETWEEN PRISTINE AND THE PURCHASER.)
IF YOU ARE OUTSIDE OF OUR SIZE CHART, OR PREFER TO HAVE YOUR ORDER CUSTOMISED TO YOUR MEASUREMENTS, WE OFFER THIS SERVICE FOR AN ADDITIONAL 10% CHARGE, PLEASE EMAIL US TO DISCUSS.
WE ALSO OFFER FULLY CUSTOM PIECES, FROM A CHANGE OF COLOUR, SLEEVE LENGTH, ETC, TO A FULLY BESPOKE LOOK, PLEASE EMAIL US TO DISCUSS.
SHIPPING
DELIVERY TIMES STATED BELOW ARE IN ADDITION TO ANY MADE-TO-ORDER LEAD TIMES.
♥ UK (2-4 DAYS) - £5.00
♥ UK EXPRESS (1-2 DAYS) - £8.00
♥ USA (5-10 DAYS) - £12.00
♥ USA EXPRESS (1-3 DAYS) - £30.00
♥ REST OF THE WORLD (5-14 DAYS) - £25.00
♥ REST OF THE WORLD EXPRESS (1-4 DAYS) - £40.00
A TRACKING NUMBER WILL BE PROVIDED FOR ALL ORDERS.
A SIGNATURE MAY BE REQUIRED FOR DELIVERIES.
DUTIES & TAXES
INTERNATIONAL SHIPMENTS MAY BE LIABLE FOR IMPORT DUTIES AND TAXES, FOR WHICH THE SOLE RESPONSIBILITY LIES WITH THE CUSTOMER. ANY QUESTIONS REGARDING IMPORT DUTIES AND TAXES SHOULD BE TAKEN UP WITH YOUR COUNTRY’S CUSTOMS AUTHORITY.BY LAW, WE MUST DECLARE ALL ITEMS AT THEIR FULL PURCHASED PRICE AND CANNOT ALTER THIS AMOUNT TO DECREASE CUSTOMS FEES.
WE ARE NOT RESPONSIBILE FOR ADDITIONAL CHARGES INCURRED UPON DELIVERY, AND WILL NOT ACCEPT RETURNS OR ISSUE REFUNDS TO CUSTOMERS ON ORDERS THAT WERE NOT RECEIVED DUE TO UNPAID DUTIES OR FAILURE TO ARRANGE DELIVERY OR COLLECTION.
RETURNS & CANCELLATIONS
WE ACCEPT EXCHANGES AND RETURNS ONLY ON UNWORN ITEMS WHICH ARE FAULTY OR NOT AS DESCRIBED WITHIN 14 DAYS OF RECEIPT.WE OFFER AN ALTERATIONS SERVICE, EMAIL US TO FIND OUT MORE.
ORDERS CAN ONLY BE CANCELLED WITHIN 24 HOURS OF PURCHASE.
SIZING
OUR STANDARD SIZING IS DETAILED BELOW, STATED IN INCHES. PLEASE NOTE THESE ARE YOUR MEASUREMENTS, NOT THE GARMENT’S.GARMENTS WITH STRETCH, BIAS CUT, OR OTHER SIZING FLEXIBILITY WILL BE SPECIFIED ON THE PRODUCT PAGE.
ORDER YOUR CLOSEST SIZE. IF YOU ARE OUTSIDE THE SIZE CHART OR WOULD LIKE THE GARMENT TAILORED TO YOUR MEASUREMENTS, PLEASE EMAIL US TO DISCUSS. A SURCHARGE APPLIES FOR THIS SERVICE.
SUSTAINABILITY
ETHICAL MANUFACTURING IS AT THE HEART OF PRISTINE.OUR GARMENTS ARE MADE EXCLUSIVELY USING DEAD-STOCK TEXTILES, NATURAL FIBRES & UPCYCLED MATERIALS. WE WORK WTH ARTISANAL, LOCAL MANUFACTURERS AND SUPPLIERS.
WE OPERATE ON A MADE-TO-ORDER BASIS TO MINIMISE WASTE.
WE AIM TO SHINE A SPOTLIGHT ON THE ARTISANS AND CRAFTSMEN WHICH ARE TOO OFTEN OVERLOOKED IN THE FASHION INDUSTRY. OUR COLLECTIONS ARE DESIGNED TO EXPRESS THE MAGIC AND SKILL OF THE GLORY DAYS OF COUTURE, BUT BROUGHT WITH A PROVOCATIVE BANG INTO THE 21ST CENTURY.
STOCKISTS
PRISTINE CURRENTLY OPERATES EXCLUSIVELY DIRECT TO CONSUMER . LIMITED PREVIOUS SEASON PIECES MAY BE AVAILABLE FROM THE BELOW RETAILERS:♥ SSENSE
♥ NOLM - SYDNEY, AUSTRALIA
♥ OPENER - SEOUL, KOREA
♥ GR8- TOKYO, JAPAN
♥ BEAMS -TOKYO, JAPAN
♥ WASTE STORE - LONDON, UK
♥ SHOP KATHLEEN - LOS ANGELES, USA
CAREERS
IF YOU ARE INTERESTED IN WORKING WITH US, PLEASE EMAIL YOUR CV AND COVERING LETTER TO KATHRYN@PRISTINE.LAND.WE OCCASIONALLY TAKE ON INTERNS. PLEASE EMAIL APPLICATIONS TO KATHRYN@PRISTINE.LAND. PLEASE NOTE YOU MUST HAVE THE RIGHT TO WORK IN THE UK, AND BE IN FULL TIME EDUCATION TO BE CONSIDERED FOR AN INTERNSHIP ROLE.