FAQs


WHAT SIZE AM I?

Check out our size chart here.

WHERE ARE YOUR PIECES MADE?

All PRISTINE garments are made by hand in London.

WHAT ARE YOUR PIECES MADE OF?

The PRISTINE collection is produced using sustainable materials wherever possible - think organic cotton, silk satins and crepes (biodegradable!), 

We are not perfect, but sustainable manufacture is at the heart of our business and we will only improve.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Payment can be made for your order via credit & debit card & Paypal.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Most PRISTINE garments are made to order in London. We aim to dispatch all orders within a maximum of 6 weeks from purchase. Any exceptions will be clearly stated on the product page.

HOW MUCH IS SHIPPING?

Check out our shipping policies here.

DO YOU SHIP INTERNATIONALLY?

Check out our shipping policies here.

CAN I TRACK MY ORDER?

Upon dispatch you will receive an email containing your tracking info. Please bear in mind it can take up to 48 hours for tracking information to display.

CAN I CHANGE MY ORDER?

Read our policy here.

I NEED MY ORDER BY A CERTAIN DATE...

Please email us in advance of placing an order if you require a faster turnaround. we will try to accommodate requests wherever possible. Dependent on the piece, there may be a surcharge for express manufacture.

CAN I ORDER A CUSTOM PIECE?

Email us for more info.

WHAT IS YOUR RETURNS POLICY?

You can find it here.